Zoom Logo

Professional Development: Process Improvement and Leadership with Kristin Peters, Vivify Health - Speaker view
Bryant Caraway
48:10
While process improvement is important to find the root problems, I can see how it will get exhausting quick for everyone involved. How would you normally go about it without coworkers/employees losing patience or getting annoyed with the entire process?
Bryant Caraway
50:15
Thank you
thomasonclayton
57:51
How should we handle a situation when a manager does not lead by example? They set a bad example but expect people under them to follow the rules. They might even put blame on others on the team when a project fails but the people under them tried to explain the warning signs but that manager did not take up their advice. Some people do not want to upset their manager so they avoid having that conversation with their manager or they do not want to burn that bridge when their manager is the path to their promotion.
Anthony Ly
01:02:00
thank you for that. I was taking screen shoots.
Julian Loredo
01:02:16
But what if by letting the boss know first , it backfires on us and give him time and information to use it against us
codykuhn
01:03:02
In your opinion, what makes for a great leader in this industry?
thomasonclayton
01:03:53
One time I did talk to my boss and told her I would address it to her boss but then she went to HR on me
Jeremy Mathews
01:05:33
what can be done when dealing with a string of bad customer experiences when you believe you and your team are doing an exemplary job?
thomasonclayton
01:07:55
How should you boost the moral when no one one the team wants to
thomasonclayton
01:08:25
morale
Jeremy Mathews
01:09:23
what if customers are sort of jaded to the process when you want to fix bad experiences?
thomasonclayton
01:11:59
Should customer service trump company policy?
thomasonclayton
01:12:15
Yes
thomasonclayton
01:12:37
If our job is to make them happy
Caitlin Reilly
01:14:57
Thank you!
codykuhn
01:15:05
Thank you!
Ayoub Noufer
01:15:16
Thank you!
Bryant Caraway
01:15:18
How do we receive credit for this?
Jonatan Barrios
01:15:31
Thank you!
Bryant Caraway
01:15:56
Thank you